Custom User Picker Field - Disappears upon load of ticket!

[Umer Saeed]

Hi Guys

I have a custom field, a user picker, called Owner. I have added this to all the screens of my project to be displayed under the Reporter field. 

When I load a ticket, the field appears briefly, but when the ticket has finished loading fully, the field disappears and can't be seen.

Now, I understand in some situations a default value is required for it to always display, so I created a custom user and assigned it as the default, but the same situation still happens.

I am using the latest Jira Software Cloud version with the new layout. 

Any advice would be appreciated! 

[Umer Saeed · Accepted solution]

I manage to resolve this - Somebody had re-created the screen scheme and had 4 screens on there, including "Default for All" and an "Edit Screen" - It was added to the default but not edit, which I've done now and it works.

Thanks!

[Roland Plesz]

Hi,

spend quite some time in the last few days to debug a similar issue. In our case, the field "fix version" was disappearing. The resolution was that I belonged to the administrators and not the developer group and the administrators did not have the permission to resolve issues.

[Blazej Borucki]

Hi Umer, 

please check the context of the field. I have just reproduced it on my cloud instance with no issue. Empty field also appears. Have you tried using other browser? Is there any filtering setup for the field?

[Umer Saeed]

Hi Blazej

The context is set to all issues types and global context also - Also in the configuration issue layout, it is displayed exactly where I want it to - I've also tried in multiple browsers and still get the same issue.

It's very strange indeed!

[Blazej Borucki]

Do you see it within edit screen? 

[Umer Saeed]

If I switch back to the Old Layout view, then yes, I see it there on edit screen. But I am using the new Jira layout view, as is everyone else in my department.