Custom field (based on label) has double descriptions

[Madelen Smedenteg]

Hi,

I have created a custom field called "Customer" and am using this across several projects in my jira cloud instance. It is a label type field, so if someone has written a new Customer name it can be reused across the projects.

When I created the field I also added a description: "Begin typing to find and create Customer or press down to select a suggestion." quite similar to the ordinary "label" description: "Begin typing to find and create labels or press down to select a suggested label."

The problem I have now is that since some time back I have double descriptions all of a sudden! It was not like this in the beginning when I configured the screens in the first place a year back. I can't tell when it started to show up, and I have tried to hunt all field configurations down to find where the "original" text appears, but I can't find it!!

This is annoying and looks bad, see picture:


This field is heavily used, so I can't re-create it without loosing important data.
How do I get rid of the first sentence? Where can I look more?

I tried also to empty the description in the field configurations used to only have the "label" description showing to not have a double line, but when I empty the description field (like deleting or have just a space as description) the text "Begin typing to find and create Customer or press down to select a suggestion." keeps popping up AGAIN!

Please help.

[John Funk · Accepted solution]

Hi Madelen,

Take a look at the field configuration for that project and see what the value is in the description for the field. 

[Madelen Smedenteg]

It is only "Begin typing to find and create Customer or press down to select a suggestion."

[John Funk]

Well, one option is to remove that one. 

[Madelen Smedenteg]

I tried with that; I cannot leave it empty. If I update the description in the project specific field configuration with no text (either just remove the text completely so description is empty or add a single whitespace), the 

"Begin typing to find and create Customer or press down to select a suggestion."

is appearing again in the description field.

[John Funk]

It's probably time to go ahead and create a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

[Madelen Smedenteg]

Yes, I will create a support ticket. I have checked the configurations now several times, but that extra line cannot be found anywhere so that would be my only option. Thanks a lot for answering my issue! 

[Ingo Mohr]

Hi @Madelen Smedenteg . Can you share the URL to the issue you created? I have the same problem.

Thank you! :)

[Madelen Smedenteg]

Hi @Ingo Mohr 

I create a support issue but not sure they are visible for everyone except me. But the answer I got was that is it not possible to remove the text on custom fields. A workaround would be to change my text to "Each label is created using the Customer name" then the full description of the field would be:
"Begin typing to find and create labels or press down to select a suggested label. Each label is created using the Customer's name."

There is an improvement that you can vote for here as well JRACLOUD-45529.

Have a nice day! :)

[Ingo Mohr]

Thank you @Madelen Smedenteg  for sharing the issue link and the update! :)

I added myself as both watcher and voter - and people who read this discussion entry can do that too, now. :)

(In that issue (which is for Cloud) there's an issue link for Jira Server, too)

Have a great day!