Custom field not working in smart values in my case

[Abhijeet Panganti]

I have a custom field 'Branch' on my Bug screen. I want to manually trigger an automation rule from a Bug item. The automation rule runs a JQL and finds all Bugs where the Branch field matches with the Branch field of the Bug item from where the automation was triggered.

I have tried the following options but nothing worked:

Branch = {{triggerIssue.Branch}}

Branch = {{triggerIssue.customfield_Branch}}

Branch = {{triggerIssue.customfield_Branch.value}}

Any help is appreciated. Thanks in advance.

[Sebastian Krzewiński · Accepted solution]

Hi @Abhijeet Panganti 

You need to use customfield id (customfield_<your_id>) or customfield name instead triggerIssue.customfield_Branch.value. It should be: triggerIssue.Branch.value or triggerIssue.customfield_<your_id>.value

[Abhijeet Panganti]

 triggerIssue.Branch.value did not work.

Not sure how to get the id of the custom field in order to try  triggerIssue.customfield_<your_id>.value

[Bill Sheboy]

Hi @Abhijeet Panganti -- Welcome to the Atlassian Community!

Please use this how-to article to find the correct smart value (or custom field id) for a field: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Also note that smart values are name, spacing, and case-sensitive.  And so the exact one must be used or it will evaluate to null and not work as expected.

Kind regards,
Bill

[Abhijeet Panganti]

Thanks a lot, @Bill Sheboy 
The how-to article you shared really helped in getting good insights into the subject and led me to reach the solution. 
I had a few more custom fields on which I had to apply conditions and the structure of each varied. 

https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

With the help of the above URL mentioned in the article, I could view the structure of each of the elements and accordingly used them in my JQL which finally worked to my requirement.

[Brent Nye]

In Jira 9.12, triggerIssue.Branch.value does not work. However, triggerIssue.customfield_<your_id>.value does work.

[gb sheet · Accepted solution]

To use the custom field in a JQL for an automation rule, try this format:

Branch = "{{triggerIssue.fields.customfield XXXXX}}"

Replace XXXXX with the actual custom field ID of the "Branch" field. You can find the custom field ID by navigating to Custom Fields in Jira and locating "Branch."

This should allow you to match the Branch menuland field of the trigger issue in the automation.

[Abhijeet Panganti]

Thanks a lot @gb sheet. My issue has been resolved now.

[Cristian0791 · Accepted solution]

Hi Abhijeet,

To find the Custom Field ID:

1.Go to Custom Fields

2.Select the desire field

3.Click Edit Details

Then you can find the field ID in the URL

[Abhijeet Panganti]

Thanks a lot, @Cristian0791 for sharing the way of identifying the custom field id. It helped me move forward in my requirement.