Custom header won't load unless user is logged into Fusion

[eric osborne]

I created a custom header (HTML'd in Look and Feel -> Header), and for some reason it doesn't load until the user logs into their account. Is this normal? Is there a way to get it to load without logging in? Or, how would I make a notification that pops up telling the user to log in to use the site?

[Nic Brough -Adaptavist-]

What do you mean by "fusion" and what has it got to do with Jira?

[eric osborne]

I'm not sure of the difference. We have Fusion acct's. 

[Nic Brough -Adaptavist-]

I'm afraid we are stuck here.  Without knowing what a "Fusion account" has to do with Jira, there's nothing we can do for you.

Best I can do is suggest you ask your Fusion admins and co-workers what Fusion's relationship with Jira is.