Custom user field - Required under certain condition

[Anette Noll]

Hi all,

does Jira  allow an out of the box solution for this?

• custom user field is only required if reporter is in role "x" 
  
  OR
  
  
• custom user field may not be empty if reporter is in role "x"

[Darryl Lee · Accepted solution]

Hi @Anette Noll --

Unfortunately the only validators offered by out of the box do not let you check user roles for making a field required (or not).

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-validators-for-company-managed-projects/

To validate based on user role, you'll need a third-party add-on such as:

• Enhancer Plugin for Jira Cloud
• ScriptRunner 
• Jira Workflow Toolbox
• Jira Miscellaneous Workflow Extensions

You may end up needing to learn a little bit about Jira Expressions - if you have problems, you can always ask here in the community, or from the vendor.

[Anette Noll]

Hi @Darryl Lee 

JMWE is such an integral part of Jira that I have forgotten to see it as a third-party-add-on, i.e. this is available.

Can you help with the expression in this case?

[David Fischer]

Hi @Anette Noll ,

using JMWE for Jira Cloud, you can use a Field Required Validator (JMWE app), select the field that must be required, and add a "conditional validation" Jira expression like:

issue.reporter.getProjectRoles(issue.project).some(pr => pr.name == "Developers")

If you are using this on the create transition, you can use this as well:

user.getProjectRoles(issue.project).some(pr => pr.name == "Developers") 

[Anette Noll]

Hi @David Fischer 

unfortunately it does not work (I use it one the create transition):

[David Fischer]

Hi @Anette Noll 

Is the field required for all users if you remove conditional validation?

And when you say it doesn't work, what does that mean exactly?

[Hana Kučerová]

Hi @Anette Noll ,

when exactly do you need this? What is your use case?

These kind of conditions are problematic in cloud.

[Anette Noll]

Hi @Hana Kučerová 

we collaborate via Jira with customers and suppliers, but want to avoid that customer directly contacts supplier nor should supplier be able to contact customer.