Customer Portal - Details: Error: Request failed with status code 500

[Angel Hernandez]

I started getting the following error, after I go to the customer portal and click on any link. It loads the link and give a message on the far right "There was a problem with the request. Details: Error: Request failed with status code 500". Any ideas on how to ignore the error or fix?

Jira version: Jira Core 8.1.0 & JIRA Service Desk 4.1.0 , nothing has been changed in at least week; not sure if a update to a plugin would cause this or updated to a workflow.

Access log:
<IP> 683x187436x3 Ahernandez [17/Aug/2021:11:23:23 -0400] "GET /rest/net.koncis.ultimate/latest/customer/get_initial_context?path=/servicedesk/customer/portal/4 HTTP/1.1" 500 2949 15 "https://<domain>/servicedesk/customer/portal/4" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36" "11d20rl"

atlassian-jira.log:

2021-08-17 10:19:53,133 https-jsse-nio-8443-exec-134 ERROR Ahernandez 619x162019x1 2prxb5 108.52.238.13,172.70.114.64,172.19.0.17 /rest/net.koncis.ultimate/latest/customer/get_initial_context [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.servicedesk.api.portal.PortalService.getPortals(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/servicedesk/api/util/paging/PagedRequest;)Lcom/atlassian/servicedesk/api/util/paging/PagedResponse;
java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.portal.PortalService.getPortals(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/servicedesk/api/util/paging/PagedRequest;)Lcom/atlassian/servicedesk/api/util/paging/PagedResponse;

2021-08-17 11:29:28,218 https-jsse-nio-8443-exec-107 ERROR Ahernandez 689x190279x3 11d20rl 172.16.101.48 /rest/net.koncis.ultimate/latest/customer/get_initial_context [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.servicedesk.api.portal.PortalService.getPortals(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/servicedesk/api/util/paging/PagedRequest;)Lcom/atlassian/servicedesk/api/util/paging/PagedResponse;
java.lang.NoSuchMethodError: com.atlassian.servicedesk.api.portal.PortalService.getPortals(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/servicedesk/api/util/paging/PagedRequest;)Lcom/atlassian/servicedesk/api/util/paging/PagedResponse;
at net.koncis.versionsadapter.Jira8Adapter1$getPortals$1.invoke(Jira8Adapter1.kt:37)

[Brant Schroeder · Accepted solution]

@Angel Hernandez 

Is this occurring in all browsers and to all users?

[Angel Hernandez]

All browsers and all users. Chrone, Edge, Firefox. 

[Brant Schroeder]

What app updates occurred recently?  I would start there.  Disable apps and see which one is causing the issue.  

[Angel Hernandez]

After a deep dive, looks like a plugin got updated and even being a compatible version for the server. It's using some method that is not compatible giving the error. Had to uninstall and download a preview version specific for server and installed. Verified and worked.