Customising email notifications for Jira

[Poorvi Jhawar]

Hi all 

I want to include the Epic Name on our email notifications. How can I do it? 

P.S: At this stage, I am not after any marketplace apps. 

[Darryl Lee · Accepted solution]

Technically you could disable the a built-in notification for when a ticket is Updated, and you could create an Automation rule to send a custom email which includes Epic Name and any other fields you wanted:

https://blog.codebarrel.io/send-emails-to-jira-groups-and-more-45ae82183e12 

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Sendemail

Some caveats (making me think you don't really want to do this):

• You can't use Roles, only Users, Groups, or email address.
• To keep it "free" you'd have to do this for every project separately.
• If you want different notifications for different triggers, those would also have to be created and duplicated per project.

But it's possible. And being able to send to an arbitrary email address can be useful if you need to send notifications to a Team email alias that isn't linked to a Jira user.

On the other hand, maintenance for this doesn't scale well.

[Darryl Lee]

Oh a few other thoughts:

• An email sent by Automation wouldn't look as "nice" as the built-in one, although I suppose you could spend some time trying to figure out HTML that would prettier.
• Users would not be able to "Manage notifications" in the same way they can with the built-in notifications. That might annoy people.

[Poorvi Jhawar]

Thanks @Darryl Lee this does help :)

[carlosughini]

Hi Poorvi,

Unfortunately, currently, it is not possible to edit mail templates for notifications.

You can check the feature request JRACLOUD-7266 to check more information. I will paste below the information that Atlassian provided in the feature request:

In the spirit of transparency, we are going to close this feature request for JIRA Cloud. It's been 18 months since we last provided an update and we do not have any plans to introduce support for custom email templates in JIRA Core or JIRA Software. (This is how we've been interpreting this feature request, as editing velocity templates has never been possible for JIRA Cloud). 

Please check the information above and let me know if it helps.

Cheers,

Carlos