Dashboard layout editing problem

[Narek Zohrabyan]

Hi All,

We faced an unusual problem with our Jira Server. After migration, the instance all work fine besides the editing layout of Dashboards. Is anyone faced with this kind of problem?

Thanks

[Pramodh M · Accepted solution]

Hi @Narek Zohrabyan 

Check the Base URL of the Instance in System Settings and just to confirm are you using any proxy when accessing Jira?

We would need more context than what you have provided for troubleshooting the Dashboard error. Are you seeing a blank page when the edit option is selected?

You may want to try these KB Articles

https://confluence.atlassian.com/jirakb/dashboard-error-after-jira-upgrade-or-xml-restore-218270026.html

https://confluence.atlassian.com/jirakb/dashboard-gadgets-fail-to-load-in-jira-server-394464394.html

Thanks,
Pramodh

[Narek Zohrabyan]

Hi @Pramodh M 

Thank you for your answer. The base URL changed after migration and changed to the correct URL, but the problem was elsewhere. One of our plugins was the reason, after removing it, the issue was resolved. Now it's working fine. 

Thank you again for your response.

[Pramodh M]

Yes sometimes the plugins are also reasons why the things break, disabling the plugins will make Jira to work properly.

Thanks for the info @Narek Zohrabyan