Data Residency- Risks, Questions, Concerns

[Nathaniel Meyer]

My company has had their data in the US, but we may be looking to move it to the EU.
How would we move all our data? (We use Jira Software and Confluence, and have about 1,000 users total)
Is there any downtime involved in moving this data?
Do we need to have Atlassian Support involved in this move?
What happens if there is an issue during the data move?

Thank you

[Alexis Robert · Accepted solution]

Hi @Nathaniel Meyer , 

moving the data is pretty easy, just follow these steps : 

To request a data residency move:

1. Go to admin.atlassian.com.

2. Select your organization to access its Administration overview.

3. Go to Security > Data residency.

4. In the data residency table, select Request move.

The products that you move will be offline when the move is scheduled, so be sure to do this when usage is low or tell your users about the downtime.

You can also have a look at the documentation regarding data location changes : https://support.atlassian.com/security-and-access-policies/docs/move-data-to-another-location/

Let me know if this helps, 

--Alexis

[Nathaniel Meyer]

Thank you Alexis!
I'm trying to open a ticket with Atlassian Support for questions regarding 'what if' scenarios, but do you know if there's any risk in losing any data during a move like this?

[Nic Brough -Adaptavist-]

There is a risk, but it's not one that you need to worry about.  Atlassian will check for it (they do a pile of checks on the data when they move it from one place to another - same number of rows in every table, identical checksums and so on.  Any failure, they will deal with.  It is little more than a lift-and-shift though - they're copying data from the old location to the new, not doing much processing on it.  It's very low risk.

Worst case is that something can't be fixed during the migration time and you end up staying in the old DC with untouched data and a booking for a new time to try it again.

[Nathaniel Meyer]

Thank you guys so much!