Data Retention Policy on Suspended JIRA ID

[Seu Jye Ying]

May i know is there any data retention policy set on the suspended JIRA ID in JIRA Cloud Standard version? E.g. The suspended JIRA ID will be permanent deleted from JIRA after n years?

[Trudy Claspill · Accepted solution]

Hello @Seu Jye Ying 

When a paid product subscription is deactivated the data is retained for only 60 days.

Did you receive a notification that your product subscription was suspended? Did it provide any information about when the product would be deactivated or how long the data would be retained?

[Seu Jye Ying]

Hello @Trudy Claspill

We are still subscribing to the current product. We just want to understand any data retention policy set on the suspended JIRA ID. Thanks for sharing the info that data is only retained for 60 days after subscription is deactivated.