Deactivated users

[Vivek Sachdeva]

I have a list of deactivated users who under users show as deactivated but do not show up as deactivated users under "managed accounts". I need to reactivate these users, what steps should I take?

[Prachi Bolar · Accepted solution]

Hello @Vivek Sachdeva ,

Welcome to community :)

Please check this article : https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html

An org admin who is managing those accounts will be able to activate the accounts of the org their part of , meaning where the domain is claimed

Thank You,

Prachi

[Vivek Sachdeva]

Thank you, that was the reason as you noted. We have it fixed now

[Jehan Bhathena · Accepted solution]

Hi @Vivek Sachdeva ,

Can you share an image of what you see when you open the user's profile in the admin panel?

Also, do you have ownership of the domain, whose profile you're trying to manage?

[Vivek Sachdeva]

@Prachi Bolar  solved the issue

[Akash Singh · Accepted solution]

@Vivek Sachdeva If you don’t see those users under the Managed Accounts section, they are likely external users managed by a different organization, and their accounts may have been deactivated by that organization.

To activate those accounts, you’ll need to contact the Organization Admin of that organization.

You can learn more about managed account here.

[Vivek Sachdeva]

Thank you Akash, that was the issue

[Jehan Bhathena]

Glad to know you found the fix, please mark this thread as accepted if Akash's answer helped.