Description and Comments changed after migrating from Bugzilla

[Tal_Sofir]

We are about to migrate Bugzilla to Jira cloud for.

As long today the migration tool for cloud not supports Bugzilla migration we actually migrating to Jira server and then from Jira server to Jira cloud.

We noticed that the description and the comments (that contains code for example as COBOL code) from Bugzilla are coming in the wrong format - they are re-formatted by the wiki editor in some places when a special character is mentioned - for example - ‘#' become an ‘1.’ and '-’ become bullet.

All the structure of the code and text is re-ordered.

This is really big mess.

As we tried to change from wiki render to default regular render (in server) - we noticed it fixed and looks good without the markups. BUT WE WANT TO KEEP THE RICH TEXT ABILITY.

Also we noticed that there is option when pasting text to 'Use as plain text' and its also looks fine - There is a way to update all the descriptions and comments as plain text in Jira ? maybe using script with REST API? but we didn't find nothing :(

Thanks a lot :)

[Valerie Knapp]

Hi @Tal_Sofir , thanks for your post. 

Do you have an Atlassian Solution Partner helping you with this migration?

The reason I ask is because we can leverage more support from Atlassian for you by opening a ticket dedicated to the migration and working with specialists in migration from Atlassian. 

If you haven't already, I would recommend you open a migration support ticket for help with this https://support.atlassian.com/contact/#/

I hope this helps you. 

Best wishes

[Tal_Sofir]

@Valerie Knapp 

Hi,

Already opened relevant ticket, just trying have the community answers if they have some previous experience with the same issue.

 Thanks :)