Description field required also if not included in the screen configuration

[Emiliano Visioli]

Hi everyone,

following these instructions Default text for Description field on Jira Cloud (atlassian.com) I successfully implemented a template for a project where I need to customize the Description field content.

I made the same configuration for another project but in this case I've the follwing issue:

- The system field "Description" is still requested during the "Create" operation although I've removed it from the screen that I'm using related to this operation.

Where could I check to solve the issue? I also checked in the field configuration and "Description" is not related with my screen.

In the screenshot you can see:

• screen configuration
• screen schema configuration
• issue type screen schema configuration
• the project's screen setting
• error on create operation

Thank you,

Emiliano

[Marc - Devoteam · Accepted solution]

Hi @Emiliano Visioli 

You have to check the field configuration that is in the field configuration scheme, that is related to you project.

In the field configuration you can see that the field is marked as required.

If your new project doesn't require this, make a new Field Configuration Scheme, make a copy of the Field Configuration.

Associate the new Field Configuration with the new Field Configuration Scheme. Then associate this to your project and then adapt the Field Configuration to set the Description field to Optional

[Emiliano Visioli]

Thank you Marc, this was the issue. Once marked as optional, problem solved. I thought that as the field wasn't shown, this configuration wouldn't affect the process.

In my case i don't need to create a new field configuration as there is only one project that is using it.

Thank you again,

Emiliano

[Marc - Devoteam]

Hi @Emiliano Visioli 

Even if the field is not on a screen, the field configuration is higher in rank than the screen.

So the Field Configuration, is the first point to look into in such cases

[Manoj Gangwar · Accepted solution]

Hi @Emiliano Visioli , 

Please check your workflow if there is any validator added on the create issue transition. 

[Emiliano Visioli]

Thank you Manoj, I checked but validation is ok in the workflow, the problem was related to the Required option as described above.

Thank you anyway, actually I haven't still check the validators in the workflow :)