Disappeared value in edit screen

[Jason Liu]

Hi, I'm facing a problem that one field "work steam" has value in creating but it disappeared in edit screen. It happened to almost all the story issues. It just changed to "none". Could anyone help me? Thank you.

[Nic Brough -Adaptavist-]

If a field gets blanked out, it will be recorded in the history.

What does the issue history say happened to the data value?

[Jason Liu]

Hi, I tried and the history said I made change to work steam even I didn't make any change to this issue. I only pressed edit and update.

[Jason Liu]

@Nic Brough Hi, is there any update?

[Nic Brough -Adaptavist-]

You've answered your own question here - " I only pressed edit and update" - you edited the issue and changed the field during the edit. 

If you did not change the field yourself, then it may be that a listener heard "issue updated" and amended the field for you.

[Jason Liu]

May I know what is a listener?

[Nic Brough -Adaptavist-]

It's a block of code that runs when it detects an event.  All edits and transitions fire events when you perform them.

[Jason Liu]

I meant that I only pressed edit and in the screen, the value changed to none from other values. So of course if I press update, the value will be changed and history will show that I have changed it. What I want to ask is why when I press edit, the value will change automatically. Thank you.

[Nic Brough -Adaptavist-]

Ah, ok, then you have something that is selecting a different value dynamically when you click edit.  This will be one of:

• a browser trick
• some injected javascript
• an app that is set up to interfere with the UI (Behaviours from Scriptrunner for example)

You'll need to ask your admins about items 2 or 3, why they've put it in and how to get it removed

[Jason Liu]

Hi, I'm an admin here. But I'm not sure if other admins have made any modifications. Could you tell me where I can find the javascript or scriptrunner? Thank you so much.

[Nic Brough -Adaptavist-]

Javascript might be buried in field descriptions or the announcement banner.

Apps like Behaviours usually have an admin section where you define what you want them to do - SR injects itself into the Admin menus under the "manage apps" section for example (and explicitly names "Behaviours" as a menu item there)

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Jason Liu , it looks like field's value is cleared using postfunction or automation. Can you check your workflow (transition to your initial status) and automations configuration?

[Jason Liu]

Hi @Martin Bayer _MoroSystems_ s_r_o__ ,

I checked the workflow and it only shows 3 post functions:

1. Creates the issue originally.

2. Re-index an issue to keep indexes in sync with the database.

3. Fire a Issue Created event that can be processed by the listeners.

I think there's no plugins related to this. Thanks.

Jason Liu

[Martin Bayer _MoroSystems_ s_r_o__]

Ok, can you share the Apps you use? So we can try to figure out what's happening?

[Jason Liu]

May I know what do you mean by apps? Maybe Zephyr custom fields?

[Martin Bayer _MoroSystems_ s_r_o__]

Exactly. You can get the list on Manage Apps page (press "." (dot) -> manage apps)

[Jason Liu]

I can only see 2 more apps. Timeline and BigPicture. I didn't see the dot you meant and couldn't find manage apps.

[Martin Bayer _MoroSystems_ s_r_o__]

When you press dot on your Jira screen, dialog should appeare with a text box. Start writing Manage apps and it will hilghlight an action which can be used to open required configuration page.

What is the type of the field Work steam?

[Jason Liu]

Hi, It's select list (single choice). I don't see any dot in Jira screen. Do you mean by the gear? I pressed gear and there's only projects there.

[Martin Bayer _MoroSystems_ s_r_o__]

Ok, so you are not an administrator of your Jira instance. What @Nic Brough -Adaptavist- suggests is quite smart :)

[Jason Liu]

Hi, I'm administrator here but I can see a lot of apps from many projects. So I'm not sure what apps the certain project is using. So I login as a user's access and that's what I saw. I have told the user to try on what Nic said to see if there's any history.

[Jason Liu]

@Martin Bayer _MoroSystems_ s_r_o__ Hi, is there any other reason you can get?

[Martin Bayer _MoroSystems_ s_r_o__]

Do you have any results of History tab or list of Apps?

[Jason Liu]

Hi,

My apps list: Adaptavist ScriptRunner for JIRA, Atlassian Troubleshooting and Support Tools, Atlassian Universal Plugin Manager Plugin, BigPicture, Bob Swift Atlassian Apps - Jira Command Line Interface (CLI), Column Order Gadget Plugin, Custom Field Manager for Jira, doitbetter Timeline, Enhancer Plugin for JIRA, Gantt-Chart for Jira, InVision for Jira, JIRA Charting Plugin, JIRA Toolkit Plugin, JSU Automation Suite for Jira Workflows, Project Configurator, SU for JIRA, Time to SLA, Zephyr for JIRA, AM Utils, Prometheus Exporter For Jira, Quick Timesheet, Adobe XD for Jira, Atlassian REST API Browser, Code Runner, Gears jira-enhancement-tools, JIRA Calendar Plugin, open-poker, querydsl-4.0.7-provider-plugin, TROCK Timetracking Overview And Logging

Is any one of these may cause the issue?

Jason

[KAGITHALA BABU ANVESH]

Hello @Jason Liu ,

Are you using any automation ?

Can you please check.

Thanks,

Anvesh

[Jason Liu]

Hi @KAGITHALA BABU ANVESH ,

May I know what kind of automation you meant? Is it any plugin?

Best regards,

Jason Liu

[KAGITHALA BABU ANVESH]

Yes, 

can you please check. "Automation for Jira " rule applied.

if something like --> 

Trigger --> issue edited

Action --> Edit issue --> work steam -->clear value.

[Jason Liu]

Hi @KAGITHALA BABU ANVESH ,

May I know where I can check this?

Best regards,

Jason Liu

[KAGITHALA BABU ANVESH]

If  "Automation for Jira - Data Center and Server" installed you will find in the below settings.

go to the current project where you facing issues --> project settings --> Automation  

[Jason Liu]

Hi @KAGITHALA BABU ANVESH ,

I checked and there's no automation in project settings.

Jason Liu

[Jason Liu]

@KAGITHALA BABU ANVESH Hi, is there any update?