Display name for custom field

[Audra Bonacki]

We have a Custom field that previously showed the assignee's full name. it now only shows their icon with their initials.  How can I change it back? It is set up as a User Picker (multiple users).

[John Funk · Accepted solution]

Hi Audra - Is there only user in the field when it shows the whole name?  Maybe when there are multiple users it just shows the avatar. 

[Audra Bonacki]

Hi, no it is only a single user. 

[Audra Bonacki]

[John Funk]

It's most likely because it is a multi-user select. You would need to open a support ticket with Atlassian to verify, and then request that it show the name if there is only a single user in the field. Though I don't think they would be too keen on making the change. 

https://support.atlassian.com/contact/#/

[Audra Bonacki]

Ok, so even though there is only 1 user, it will still show just the initials?

[John Funk]

Pretty sure that is the case, yes. 

[Audra Bonacki]

well phooey ok thanks!

[Gor Greyan]

Hi @Audra Bonacki
What kind of custom field was it? Do you have a script under it, or was it a field of one of the plugins?

[Audra Bonacki]

Hi it is user picker multiple users but, there is only 1 user assigned. no scripts.

[Gor Greyan]

Hi @Audra Bonacki
Thanks for the provided screenshot.

May be the issue from the List View. Can you check it via Detail View?

[Audra Bonacki]

I'm not sure they wanted to view the list that way from a search screen.