Displaying subtask in a kanban board

[Corinne Guibert]

Hello

I have a board, located in a Software/ company-managed project, that displays Issues from a Business/team-managed project (TOTO).

How can I display the subtasks associated to my issues ?  

I have already done it in another project (displaying subtask from another project) and it works fine so I don't understand what is wrong when trying to do it again

[Shikha Verma · Accepted solution]

Hi @Corinne Guibert 
Check the Board Filter Query (JQL): Ensure the JQL includes subtasks by explicitly adding them to the filter.
Board Configuration: Verify subtasks are mapped to the appropriate columns in the board's configuration settings.
Issue Type Schemes: Confirm that the issue type scheme in the Software/company-managed project includes subtasks.
Subtask Permissions: Ensure you have the necessary permissions to view and interact with subtasks in the TOTO project.
Status Mapping: Make sure subtask statuses are mapped to columns on the board.
Quick Filters: Check for any Quick Filters that might be excluding subtasks.
Custom Fields or Workflow Conditions: Ensure any custom fields or workflow conditions are consistent across projects.
Cross-Project Configuration: Verify that cross-project issue linking and display settings are correctly configured.

[Corinne Guibert]

Hello @Shikha Verma 

Check the Board Filter Query (JQL)

=> project = TOTO and "Origin[Dropdown]" = Pacific ORDER BY Rank ASC

This is the basic stuff, there is nothing about Subtasks

Board Configuration

=> there is a problem here: I don't see any status of my subtak in the board configuration.

Issue Type Schemes: Confirm that the issue type scheme in the Software/company-managed project includes subtasks.

=> yes they are

Subtask Permissions: Ensure you have the necessary permissions to view and interact with subtasks in the TOTO project.

=> I'm  the administrator of the Jira instance (and the project lead on both projects), so I do have access to the subtasks

Quick Filters: Check for any Quick Filters that might be excluding subtasks.

=> Quick filters are cleared  

Cross-Project Configuration: Verify that cross-project issue linking and display settings are correctly configured.

=> it's activated

Custom Fields or Workflow Conditions: Ensure any custom fields or workflow conditions are consistent across projects.

=> Can you elaborate on this one ? What do you mean by Consistent ?

My Stories and my Subtasks do not have the same workflow and not the same custom field.  Do they need to be exactly the same ? 

[Shikha Verma]

Hi @Corinne Guibert 

• Custom Fields: They don't need to be exactly the same, but they should be configured to support the display and management of issues across the projects. Any critical custom fields used for filtering or sorting on the board should be present and correctly configured in both projects.
• Workflows: The workflows don’t need to be identical, but they should be compatible enough that your board can accurately represent the status and progression of both parent issues and subtasks.

If your stories and subtasks have vastly different workflows or if essential custom fields are missing or misconfigured, it could prevent subtasks from being displayed properly on your board. Aligning these elements helps ensure that your board accurately reflects all related issues and their subtasks, regardless of which project they originate from.

[Corinne Guibert]

Hello @Shikha Verma 

Thanks for your clarification.  I realized that my "Origin" field was needed on the subtask (and now I will have to add an Automation to automatically set the value of this field to the same value as its parent if I want to have it displayed in my board)

[Shikha Verma]

You're Welcome @Corinne Guibert 

[Davey Matus]

User the group-by filter at the right-top corner of your KanBan board. Group them by Stories so that the subtasks of your stories are visible. 

[Corinne Guibert]

@Davey Matus : I tried to Group them by Stories but no luck (and I though it was only a solution for team-managed project ? Am I wrong ?)