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Does anyone know how to solve for an import file error message of email not found?

Yufang Vangaasbeek
Yufang Vangaasbeek
Contributor
April 1, 2022

Users are existing project team members but during my import task of migrating tasks from yodiz to jira, it gave me an error message below. Please advise. 

  • Watcher doesn't have an account in JIRA
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Trudy Claspill
Trudy Claspill
Community Champion
April 1, 2022

Are you using the CSV import process for Jira?

How are you specifying the user in your import file? Are you using a name or ID or ?

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Yufang Vangaasbeek
Yufang Vangaasbeek
Contributor
April 4, 2022

I am using CSV and the email address.  Should I be using just the name only?

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