Don't have an access to organisations in admin.atlassian.com as a Jira admin

[Elizaveta Sitnikova]

Hi, I was told that I had been given admin rights in Jira, but when I'm trying to open  admin.atlassian.com, it doesn't show my organisation - it asks me to create a new one. 

Could someone help me and say what could be the reason? Probably I need some other rights?

Thank you!

[Valerie Knapp · Accepted solution]

Hi @Elizaveta Sitnikova , welcome to the community and thanks for your question.

In the cloud, permissions are organised a bit differently in the sense that you can be a product admin for different products in your organisation, so you can be a Jira product admin, without being an organisation admin.

It sounds as though you have been given Jira product admin rights but not made an org admin. Please ask another org admin to amend your user, in the directory like this, to give you an organization role.

Then, you should be able to have this view and permission level, at the level of organization.

I hope this helps you, but if it doesn't please give us your feedback and myself or someone else will try to help you.

Cheers

[Elizaveta Sitnikova]

@Valerie Knapp thank you for your answer, I'll check it!

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Elizaveta Sitnikova ,

welcome to the Atlassian community!

In order to be able to access and manage site, you should be an Org Admin and not just a Jira Admin. Please take a look to the following article https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#Improved-user-management-experience

Hope this helps,

Fabio

[Elizaveta Sitnikova]

@Fabio Racobaldo _Herzum_ thank you for your answer, I'll check it!

[Fabio Racobaldo _Herzum_]

you're welcome @Elizaveta Sitnikova 

[Danny · Accepted solution]

Hi @Elizaveta Sitnikova

It sounds as though you may have Jira Administration, though I think you need, if you want to login to admin.atlassian.com, site admin rights. 

What are your admin requirements? Do you need to admin Jira, e.g. admin just Jira, or the entire site, e.g. user access to the site, billing, etc.? 

Hope this helps,

Danny

[Elizaveta Sitnikova]

Hi @Danny Thank you for your answer!

Actually I need to track data storage in Jifa - to check how much space Jira's data takes. And probably it would be good to explore a data pipeline option.