Hi Team,
We are trying to Drag & drop of mails as an attachment directly from outlook in to a JIRA ticket, but it is not working. Kindly provide a solution to this issue.
Thanks!!
Regards
Sandhya N R
Hey @N R Sandhya
There's an open issue for Confluence Server, and I'm pretty sure it also applies to Jira.
It seems to be primarily a compatibility topic of the browser and Outlook. I'm sure you can find more information with some research but not necessarily a solution, depending on your browser choice.
Best, Max
I've noticed this problem started happening after switching to the 'New' Outlook. When I switched back, I was able to drag an email directly into a Jira issue and it stored it as an attachement.
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Hi @Max Foerster ,
I reviewed the confluence issue and I am not sure if it is completely relevant. Up until a few days ago I was using Classic Desktop Outlook with Chrome and drag and drop of emails into Jira attachments worked flawlessly.
Now, I switched to "New Outlook" and drag and drop is no longer working. What would you advise? Thank you!
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