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Drag & drop of mails as an attachment directly from outlook in to a JIRA ticket is not working.

N R Sandhya November 23, 2022

Hi Team,

We are trying to Drag & drop of mails as an attachment directly from outlook in to a JIRA ticket, but it is not working. Kindly provide a solution to this issue.

 

Thanks!!

Regards

Sandhya N R

2 answers

1 vote
Max Foerster - K15t
Community Champion
November 23, 2022

Hey @N R Sandhya

There's an open issue for Confluence Server, and I'm pretty sure it also applies to Jira. 

It seems to be primarily a compatibility topic of the browser and Outlook. I'm sure you can find more information with some research but not necessarily a solution, depending on your browser choice.

Best, Max

Matt Parks
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June 3, 2024

I've noticed this problem started happening after switching to the 'New' Outlook. When I switched back, I was able to drag an email directly into a Jira issue and it stored it as an attachement.

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Kseniia
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July 25, 2024

Hi @Max Foerster , 

I reviewed the confluence issue and I am not sure if it is completely relevant. Up until a few days ago I was using Classic Desktop Outlook with Chrome and drag and drop of emails into Jira attachments worked flawlessly. 

Now, I switched to "New Outlook" and drag and drop is no longer working. What would you advise? Thank you!

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