Drag and drop in the Kanban board no longer works

[Benjamin Scharff]

Suddenly, d&d doesn't work anymore. I haven't set anything up and it doesn't work for anyone anymore – except subtasks, strangely enough. All permissions are correct, I've checked them.

In the issue you can change the status, it's just a matter of drag and drop.

[Nic Brough -Adaptavist-]

You can not drag and drop between swimlanes, only columns.  Can you still move between columns?

The reason you can't change swimlanes is because they could be anything.  How would you change an issue from one swimlane to another if the swimlanes were "assignee = Bob" and "component = penguin"?

[John Funk]

Hi Benjamin,

I have been seeing a lot of posts about this lately. I think Atlassian might have introduced a bug. 

Let me see if we can get someone to take a look. 

[Elizabeth Nixon]

Hi @John Funk

Do you know of any update on this? I'd love to resolve this for my teams!

[Jack Brickey]

I would like to see a video on this as Nic requested. 

[John Funk]

@Elizabeth Nixon  - is it all transitions? Or just a certain transition or two? Is it all boards? Or just certain boards? 

[Elizabeth Nixon]

Hi @John Funk 

I opened a ticket with Atlassian Support, and while recording a video screenshare, I stumbled on the problem. In our case, total user error. We had been trying to drop a card anywhere within the destination column. Turns out you have to drop a card within the designated highlighted portion at the top of the destination column. I can only think that this is a newer feature, as all team members encountered the same problem.

It impacted kanban boards across multiple projects. No one was trying to perform a move that the workflows didn't allow.

Thanks for getting back to me!

[John Funk]

Glad you found the problem and are able to continue on as desired!

[Benjamin Scharff]

No, I can't use D&D if I'm using swimlanes. If I set swimlanes to "Off" it works.

[Nic Brough -Adaptavist-]

I think we need to see this, can you record a video where you try to move an issue from one column to another (in the same swimlane) and it fails?  And a second to confirm that you can move between the same columns when swimlanes are turned off?

[Benjamin Scharff]

The problem is unique to swimlanes. If I turn it off, drag and drop works again.

@Jack Brickey Yes, a misunderstanding. I can only use it when I'm not using swimlanes. If I use it, I can't move issues between columns.

[Jack Brickey]

Can you attempt via a different browser?

[Benjamin Scharff]

An other browser doesn't work too.

[Jack Brickey]

As Nic conveyed you cannot drag, and drop between swim lines. If you want an item to appear different swimming, then you need to understand how that swim lane is to find a match your issue to those constraints.