Draw.io confluence plugin: "Error saving file"

[Walter Phippeny]

Draw.io version 8.3.0, installed with .obr file as opposed to through the market place

Confluence 5.9.14 running on Ubuntu VM

Distributor ID: Ubuntu
Description:    Ubuntu 14.04.5 LTS
Release:        14.04
Codename:       trusty

Steps to repro:

1) create a new page on my space

2) enter page, click on create options, and select "Page with a draw.io diagram"

3) select the first available template

4) click on "save and exit"

5) profide a name for the diagram: "testy test" and click on "save"

6) Receive error "Error saving file". Clicking on "ok" takes me back to the diagram.

Request:

I'm a new user to Confluence, and pretty new to Atlassian's other products. This might be some standard issue that is a quick fix. Looking through the community, I found some other users that are having this problem, but the reports were several versions ago. If anyone can at least give me some good troubleshooting tips, and what to do next, that would be awesome.

[David Benson _draw_io_ · Accepted solution]

draw.io 8.3.0 isn't supported on Confluence 5.9.14, https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-for-confluence/version-history. You should always install via the marketplace to ensure you get a compatible version.

Also, Confluence 5.9.x is an end of life version of Confluence and Ubuntu 14.04 is pretty old, as well, I'd use 18.04.

[Walter Phippeny]

@David Benson _draw_io_Thank you very much for the quick response. I'll see about getting Confluence updated. I would have isntalled through the marketplace, but our IT guys have buried the Atlassian servers in the network and are letting them talk to the outside world.