Duplicate issues created when using components

[kchoi]

Duplicate issues created when using components. I am using automation and using 3 components and I am getting duplicate issues. How can I combined them all into one issue? How can fix this? It used to not do this previously. 

[John Funk]

Hi @kchoi 

Can you share your rule? 

[John Funk]

What is the trigger for the rule? You are only showing part of the rule. 

[kchoi]

@John Funk how do I show the whole trigger? Is below it?

[John Funk]

So does the Sub-task that initially gets created have a Component in it? 

[kchoi]

I believe so please see the screen shot below

@John Funk 

[John Funk]

That is checking the parent issue. But the sub-task that gets created - does it have a component in it? 

[kchoi]

I don't think it has a component in it

[John Funk]

So, what issues are getting duplicated? 

[kchoi]

this issue gets created two more times

[John Funk]

So it is creating 3 sub-tasks? 

Do you have other automations firing that might be cloning or creating the sub-tasks?

One way to check is to execute the rule and then go to the global automation audit log to see which rules actually fired. 

[kchoi]

Does this need to be enabled? Maybe this is the problem...

[John Funk]

No, it shouldn't be creating them in the first place. You can turn it on, but it is not solving the problem. Do you do what I suggested above? 

[kchoi]

@John Funk yes I see several components that I did not select popping up. 

[John Funk]

Did you look at the audit log to see if there was more than one rule firing at that time that could have created the extra issues?

[kchoi]

@John Funk yes I see several rules firing

[John Funk]

So maybe one of those is creating the extra issues? 

[kchoi]

I don't see how where the Components are connected with the other rules that are firing. 

[John Funk]

you probably just need to open a support ticket with Atlassian.

https://support.atlassian.com/contact/#/

Please post back here with the resolution so future readers and see. 

[Dave Mathijs]

Hi @kchoi ,

Can you show us how you set up the automation rule (trigger, condition, action)?

[kchoi]

@Dave Mathijs @John Funk