Email Notifications

[Christophe Racle]

Hello,

I have an issue with the email notification not sent when Issue moved between Status in workflow. 

Ie: From Dev to Testing 

I have compare this new project configuration to another one who is working as we wish, and email notification are sent correctly when issue moved in the workflow. 

I have already check the Notification Helper and did not notice anything wrong. 

My Project is correctly set to use the Notification Schema. 

In this Notification Schema, I have :

Issue Status - Testing > 

Notification: 3 groups (Support Team) , (Admin) & (Sales Team) 

I also have :

Issue Moved (System) >

Notification: 4 Groups (Support Team), (Devloper), (Admin) & (Sales Team)

But we still not receive any email notification. 

While we are correctly receiving email notification when a Comment is added to the issue.

Issue Comment Edited (System)

Notification: 4 groups (Same list as Moved) 

I spent time investigating, on Jira Help and found few informations..But still no luck to received the notification when issue moved.

Already check User permission to Browse object etc..

We are using Jira Online.

[davy · Accepted solution]

Hi Christophe,

The notifications are triggered (Fired) by a Post Funtions in the workflow transition.
It is quite possible your workflow transitions are missing these Post Functions

Have a look at the documentation below
Configure a custom event notification for a specific JIRA workflow transition or status
specifically step 4 in paragraph Now add the custom event to workflow transition's post function

Best Regards,

[Christophe Racle]

Hi Davy,

I don't think it is related to the Post function transition, as I compared this new project to another project that sending email notification correctly when issue moved in workflow. 

The first screenshot is coming from project that send notification correctly when issue is moved to Testing. The second screenshot is coming from the new project where no notification are sent/ received when Issue moved to Testing.

[davy]

Hi Christophe,

In your notification scheme, do you also send notifications when an Generic Events is fired, or only when the 3 mentioned events are fired ?
The reason I'm asking is because the Post Functions, from your screenshot, fires an Generic Event

If you are only sending notification for the specific events, Issue Status - Testing, Issue Moved and Issue Comment Edited, you have to fire that specific event in the post function.

The event fired, can be change by editing the post function

Example:
If you have the notification scheme configured to send a notification for, Issue Moved, you would change the Post functions to fire an Issue Moved event

Best Regards,

[Christophe Racle]

Hi Davy ,

Long time since :) but I follow your last recommendation, changing the generic event by Issue Moved and now we are receiving the notfication. 

I still do not understand why the default config works on other project but not for this one. Whatever, now we are correctly updated with the notification.

Thank you for your help.