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Email Requests no Longer Working in Jira Service Desk

Software N3B October 7, 2021

Our email requests stopped working. There was an issue with Exchange, but it was resolved. The emails are being delivered, but Jira is not ingesting them and creating tickets. Connectivity tests are successful and showing no errors. There are no errors in the logs, either. Any guidance?  

1 answer

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Brant Schroeder
Community Champion
October 7, 2021

@Software N3B Have your tried removing and adding the email address again?

Software N3B October 7, 2021

We just tried this and there is no change. 

Like Brant Schroeder likes this

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