Email alias was temporarilly misconfigured, now my email is on a supression list?

[Willem Kalverda]

I no longer receive any emails from jira@[*].atlassian.net

No email when someone mentions me, I cannot be invited to join boards and the password recovery emails also do not arrive.

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Due to an incorrectly configured alias on my side, a significant number of messages from jira@[*].atlassian.net with this accounts address as the receiver bounced during September and October.

The alias is now routed correctly again, but I can confirm by using the tracing features in outlook.office356 admin that messages for this account are no longer reaching my server.

I believe atlassian.net has added my email to a block list due to the number of bounces.

Email originating from atlassian.com is unaffected.

[Andy Heinzer · Accepted solution]

Hi @Willem Kalverda 

I found there was a suppression on your account.  While I did not find the original bounce message, since you mentioned using office 365, I would suggest taking a look at this guide https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

It explains some steps you can take within that mail system to try to help prevent this problem again.  I have cleared the suppression for your account and any other users that share your email domain just in case.

Cheers,

Andy

[Willem Kalverda]

Thank you it appears to be working again.