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Email format suddenly changed

Paul Male March 7, 2018

on midnight (GMT) on 5th March the emails from Jira suddenly changed from HTML to plain text. any ideas why and how I can change back as I cannot find it anywhere in my settings.

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Danyal Iqbal
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March 7, 2018

is this a cloud instance?

Paul Male March 7, 2018

Yes its the cloud

Danyal Iqbal
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March 7, 2018

Check the user default preferences e.g system>(deafult) user preferences>Default outgoing email format

+1 for bug ifyou see html in setting but still recieve text. you should open a  support rerquest.

Paul Male March 7, 2018

somehow it was set as TEXT.

 

I'm the admin for the app so no idea how that changed.

 

Thanks

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