Email notifications are not being sent on custom workflow transitions

[swagner]

I am troubleshooting this problem, and I found this article in the Knowledge Base:

https://confluence.atlassian.com/jirakb/no-email-notifications-are-being-sent-on-custom-workflow-transitions-961792827.html

So I tried the resolution, but it is still not working.

Please help.

-Scott

[John Funk]

Hi @swagner  - Welcome to the Atlassian Community!

Maybe you could send an email through Automation For Jira instead?

[swagner]

Where do I do that, or find info on that?

[John Funk]

1. Go to Project Settings > Project Automation (on left-hand menu)
2. Press Create Rule in top-right corner
3. Select the Trigger "Issue Created" and press Save
4. Next Select to add an Action, and choose "Edit Issue"
5. Select the field Label
6. Select the options icon (3-dots) - and choose "Add/remove values"
7. Enter the value you want as a default and press Save
8. Name your Automation and turn it on

Now when each issue is created, it will add the desired default label as long as the issue is created in that project. You might need to refresh the page after each issue creation to see it.

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, then instead of going to Project Settings, go to Jira Settings (cog icon on left-hand navigation bar) > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

[swagner]

I am creating a custom workflow for bugs, and for certain projects, want to have email notifications be sent to certain Group members for certain status transitions/custom events.

Cannot we get custom events, notification schemes, and workflows working?

[swagner]

Ok, scratch what I said there for now.  I am trying to add automation rules - that looks really cool, easier.   

I am tying to send an email notification to a Group when transitioning from Open to New status for Issue Type = Bug.  I created the rule and enabled it.

But the automation rule is not getting triggered.

[swagner]

I restarted the Automation thread to here, still no luck:

https://community.atlassian.com/t5/Jira-Software-questions/Automation-for-Jira-Cloud/qaq-p/1281555#U1376836

[John Funk]

Let me try to just handle it here. 

Can you share the Audit log for when it fired when you moved a card from Open to New?

And I assume Scott's Group and Scott's Group 2 are Jira groups?