Email notifications based on ticket type

[Syed Farath Sayeed]

Hi,

I would like to send notifications based on Issues type. Is it possible?

I would like to have this because I have different screens for different Issues type.

I have used custom fields and have also added some default values to the custom fields, i.e; I have used custom field "Text (Multi lines)". And for the issue type "BUG" I have the following default value:

* Details

* Steps to reproduce

* Comments

And for the issue type "enhancement" I have used the following default value:

* Details:

* Reason:

* Comments

So now I have customized the issuecreated.vm template as:

#if ($issue.getCustomFieldValue("customfield_10300"))
          #rowWrapperNormal("#parse('templates/email/html/includes/fields/custom.vm')")
#end

#if ($issue.getCustomFieldValue("customfield_10500"))
          #rowWrapperNormal("#parse('templates/email/html/includes/fields/custom2.vm')")
#end

With these customization I understand that it will send a notification for every issue created and will include both the fields in the body, as both the fields have some default data. But I would like customize this behavior. So I was thinking to provide "issue type" as parameters for the if statement instead of custom field. But I have no idea how to define issue type field and its value ? Could someone guide me with this please?

Thanking you in advance,

SD

[Mirek · Accepted solution]

You can try use this notation

$issuetype.getNameTranslation()

or 

$issue.issueType.name

[Syed Farath Sayeed]

@Mirek Thanks it worked.

SD

[Tina Advani]

Hi, where do you make this entry to get the email notifications? Is this server side or someplace in the Administration?

[Syed Farath Sayeed]

@Tina AdvaniI just did it in the installation directory.