Email requests

[Aftab_Akhtar]

When a user logs a request. I physically have to go on to Jira and see what has been raised. 

I want to be able to receive whatever has been raised by email.

Is this possible? 

[Krishnanand Nayak · Accepted solution]

Yes its possible. you can set it up in the notification scheme associated with the project.

[Aftab_Akhtar]

thank you @Krishnanand Nayak  I was having a look at this. 

So for example, If I as a service desk agent receive a notification, I can ensure another email address receives a notification? 

[Krishnanand Nayak]

yes. Here are the options to pick regarding who gets the notification:

[Aftab_Akhtar]

hi @Krishnanand Nayak thank you for your response. 

I entered in an email address and it worked as I was receiving notifications. however, now that I have entered a new email address it does not seem to work. is there a reason that this would not work anymore?

[Krishnanand Nayak]

can you share the screenshot of your setup?

[Aftab_Akhtar]

[Aftab_Akhtar]

@Krishnanand Nayak  I have added the single email address to a few other events but they all have the same set up

[Aftab_Akhtar]

hi @Krishnanand Nayak  I figures out what the issue was. it was that I was meant to put the email address in the 'single user' box.

thank you for all your help :)