Enhancing Workflow with Issue Transition Pop-up in Jira

[Imoh Akpaetok]

I'm looking to enhance our Jira workflow and need some guidance on implementing a specific feature.

When an issue transitions to a particular status, let's call it 'barrier,' I would like to introduce a pop-up dialog that prompts the developer to provide additional information. This pop-up should have two fields:

Single Select Field: This field should require the developer to select one of the following options: Blocked, 3rd Party Issue, Development Work Needed

Comment/Description Field: Alongside the single select field, I would like a text area where the developer can provide a comment or description related to the selected barrier type.

How can I implement this pop-up dialog with the single select field and comment field upon issue transition to the 'barrier' status? Are there any built-in Jira features or recommended plugins or scripts that can help achieve this workflow enhancement?

[Johan Markström · Accepted solution]

Hi @Imoh Akpaetok!

This is possible through transition screens. Simply create the single select custom field and add it to a screen. When adding a transition screen to a workflow, the comment field is automatically present so you only need to create the one custom field. 

When you have the field and screen created, go to your workflow and select the transition that should have the transition screen present. When you edit the transition, you'll have the option to choose a screen for the transition. 

[Imoh Akpaetok]

Thanks

[Imoh Akpaetok]

I'm interested in creating a screen that dynamically displays board status changes. Specifically, when an issue transitions to a different status, I would like certain specific fields to appear for that issue.

Could you please guide me on how to achieve this in Jira? Your assistance would be greatly appreciated.

[Johan Markström]

How do you mean "dynamically displays board status changes"? Do you mean you want a certain screen when an issue transitions from Status A to Status B, and then another screen when an issue transition from Status B to Status C? 

This is possible to do! 

[Imoh Akpaetok]

@Johan Markströmyes please, how can i achieve it with out pop-up?

[Johan Markström]

I'm a little confused... In your first question, you wanted a pop up to appear when you transition an issue from one status to another, right? 

Viewing issues in Jira is controlled via different screens. When you click "create" the "create issue screen" controls what fields to view, for example (it's probably called something else on your instance). 

When you open an issue the edit issue screen controls what to display.

These are default screens and are present when you create a project. 

When you transition issues between statuses, the transition screen determines what to display. This comes in the form of a "pop up" where the fields are displayed that are connected with the transition screen.