Error App Installation "Microsoft 365 for Jira - Outlook Email, Teams, Meetings"

[Julian Bayer]

Hello together,

I currently try to install the app "Microsoft 365 for Jira - Outlook Email, Teams, Meetings".

I always receive the error message: "We ran into a little trouble

Please verify that your payment details and license status are correct before trying to install the app again."

We have a free account, but the app should be for free as well, right?

Can someone help me?

Best regards,

Julian

[Tobias Viehweger · Accepted solution]

Hi @Julian Bayer

could you reach out to our support or let us know your Jira instance URL? We are currently in touch with Atlassian Support to figure out why this is happening, but more information would help a lot :) We are based in Germany, so feel free to respond in German in case you prefer!

Thanks

Tobias

[Julian Bayer]

Hi @Tobias Viehweger 

das ist unsere URL: https://rieker.atlassian.net/jira/

Danke und Grüße

Julian

[Tobias Viehweger]

Hi @Julian Bayer 

Ich hab jetzt eine Info von Atlassian und es sieht so aus als hinge das irgendwie mit eurer Trial von der App "The Scheduler Cloud" zusammen. Die ist anscheinend ausgelaufen weil Zahlungsinfos fehlten und das hat evtl. zu einem Schiefstand geführt. 

Könntet ihr mal schauen ob die noch installiert ist, und wenn ja, vorher löschen? Evtl. klappt es danach schon wieder unsere App zu installieren.

Also die Fehlermeldung die ihr bekommt scheint akkurat zu sein, Jira denkt aus irgendeinem Grund Zahlungsinfos zu benötigen (vermutlich aufgrund der anderen App), und verweigert vorher alle weiteren Installationen (selbst von Free-Apps). 

Grüße

Tobias

[Patrick Schüßler _yasoon_]

Hi Julian, 

Please excuse the inconvenience.

In order to solve the problem as soon as possible, it would be great if you contact our support directly. 

yasoon Support - Jira Service Management (atlassian.net)

We will then take care of it immediately.

Thank you, 

Patrick

[Mark de Bont]

Can you share how this was resolved in the end? Apparently it also occurs with other add-ons... ;-/

[Julian Bayer]

Hi Mark,

I had to uninstall another app ("The Scheduler Cloud") as a free trial for this add-in has expired and I did not enter any payment details. After that, the installation of Microsoft 35 for Jira worked properly.

[Mark de Bont]

Hi Julian, thanks for sharing.

Unfortunately in our case there are no add-ons installed to uninstall... There is already an Atlassian ticket created + at vendor but not so much progress so far...