Error in the dates of the reports

[enrique carranza]

Hi all.

I need a report of resolved requests for the entire 2018; but the minimum date allowed is 2018-05-06. How can I change the start date to 2018-01-01?

Please your help!!

Best regards.

[Angélica Luz]

Hello Enrique,

Currently, it's not possible to show data further than a year on reports. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-2188
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

[enrique carranza]

Hello Angelica.

Thanks for your answer.

I need to know urgently the number of incidents attended by priority in the months of January, February, March and April.

How can I get that data?

Can you send them to me in an excel file?

It would be something like this:

Month       Priority       Count
January      Highest      50
January      High           45
February    Medium     37
February    Low            24
...

I will be waiting for your comments.

Best regards.

[Angélica Luz]

Hi Enrique,

An option is to create a filter using startofyear("-1") to get the tickets since the start of last year, then you can export to excel to check the details you need.
Please, give it a try and let us know how it goes.

Regards,
Angélica