Error loading Big Picture

[Nagamani]

Error loading Big Picture

[Anna-BigPicture]

@Nagamani 

We are waiting for a message from you. Please remember to share with us your base URL so our Dev Team can immediately review your logs and quickly diagnose a problem.

[Nagamani]

@Anna-BigPicture 

https://mdltel.atlassian.net/jira/software/projects/D7M/boards/75
https://mdltel.atlassian.net/jira/software/projects/DXBR/boards/92

pls find the URL boards 

in-fact all the boards are not displaying the big picture 

[Anna-BigPicture]

Hi @Nagamani

Unfortunately, I don't have access to your Boards. Please be cautious about posting links in the forum due to your data security. 

As I mentioned in my previous message, our Dev Team needs to investigate your case individually. Please, raise a ticket via our Service Desk.

To speed up the process, please remember to share your base URL and preferably a har file. Instructions for downloading you will find here.

[Anna-BigPicture]

Hi @Nagamani 

I am really sorry to hear that.

I think that in this case, the best option is to investigate your case individually.
Please, raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time. 

[Nagamani]

Hi @Anna-BigPicture  well noted 

I will do that 

thank you for your support 

[Anna-BigPicture]

Hi @Nagamani

Please check if you are logged in to Jira. Please also try to retry this operation in an Incognito Window and let me know about the results.

[Nagamani]

HI @Anna-BigPicture  

Thank you for your prompt response I tried in both Chrome andSafari browser still no luck.

pls find the attachments for the same