Error on Automatic manage Watchers

[Vruti Thakkar]

Hi,

I've been trying to create an automation, scheduled at 9:00 AM every Monday an issue ticket should be created. Here when I do not add Manage Watchers to it, it works perfectly fine but when I add Manage Watchers it gives me an error.

Can you please provide me with the solution?

Thanks:)

[Bill Sheboy]

Hi @Vruti Thakkar 

If you look at that error, it is saying the Add Watchers action needs an issue to edit, and the trigger is scheduled (without JQL) and so has no issues.

If you wanted to add the watchers to the newly created ticket, you need another branch on the most recently created issue.  For example:

• trigger: scheduled
• action: create task
• branch: on most recently created issue
  • action: add watchers

Kind regards,
Bill

[Yanty Ghani [ServiceRocket]]

Hi @Vruti Thakkar , @Bill Sheboy is right. In order to add watchers, you need to have issues to add it to.

[Yanty Ghani [ServiceRocket]]

Hi @Vruti Thakkar ,

Can you check the permission scheme and see if you or the project role that you're in have the permission to "Manage Watchers"?

[Vruti Thakkar]

@Yanty Ghani [ServiceRocket] My project role is Administrator

[Yanty Ghani [ServiceRocket]]

Can you take a screenshot of "Manage Watchers" permission in permission scheme? And also, who's the "Actor" of that automation rule?

[Vruti Thakkar]

@Yanty Ghani [ServiceRocket] here is the screenshot you have asked for.

[Yanty Ghani [ServiceRocket]]

Thank you @Vruti Thakkar . I want to know the “Actor” in the rule details. Normally it would be “Automation for Jira”.

[Vruti Thakkar]

@Yanty Ghani [ServiceRocket] yes it's “Automation for Jira”.