Error {"status-code":500,"stack-trace":"java.lang.NullPointerException\n\tat com.atlassian.logging.

[orhanyener]

Hi, My Jira and Zephyr get an error in the below. How can i solve the problem? Could you help me abpout şt.

Error

{"status-code":500,"stack-trace":"java.lang.NullPointerException\n\tat com.atlassian.logging.log4j.FilteredPatternLayout.formatStackTrace(FilteredPatternLayout.java:345)\n\tat com.atlassian.logging.log4j.FilteredPatternLayout.format(FilteredPatternLayout.java:330)\n\tat org.apache.log4j.WriterAppender.subAppend(WriterAppender.java:310)\n\tat org.apache.log4j.RollingFileAppender.subAppend(RollingFileAppender.java:276)\n\tat org.apache.log4j.WriterAppender.append(WriterAppender.java:162)\n\tat org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:251)\n\tat com.atlassian.jira.logging.JiraHomeAppender.doAppend(JiraHomeAppender.java:206)\n\tat org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:66)\n\tat org.apache.log4j.Category.callAppenders(Category.java:206)\n\tat org.apache.log4j.Category.forcedLog(Category.java:391)\n\tat org.apache.log4j.Category.error(Category.java:322)\n\tat com.thed.zephyr.je.helper.ScheduleSearchResourceHelper.performZQLSearch(ScheduleSearchResourceHelper.java:889)\n\tat com.thed.zephyr.je.rest.ScheduleSearchResource.executeSearch(ScheduleSearchResource.java:142)\n\tat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\n\tat sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tat java.lang.reflect.Method.invoke(Method.java:498)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:192)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:83)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:53)\n\tat com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:34)\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(Def

Best Regards

[orhanyener]

We installed Jira + Zephyr on Centos in past, we used the platforms for a while. Then unfortunutaly we removed under /usr/ directory in OS level.

To recover, we installed the new version of Jira on a debian server and copied /var/atlassian directory to the new server. 

We successfully started the jira web server but we get error in some of the services. 

Above error is shown in Tests --> Plan Test Cycle  --> Test Name screen.

Could you please assist us what is neccessary to fully recover? 

[orhanyener]

And I want insert a log file :

atlassian-jira-gc-2018-08-17_09-09-26.log.0.current
2018-08-17T11:01:50.326+0000: 6743.417: [GC (Allocation Failure) [PSYoungGen: 141632K->1280K(139776K)] 649787K->509579K(664064K), 0.0496877 secs] [Times: user=0.19 sys=0.01, real=0.05 secs]
2018-08-17T11:03:02.340+0000: 6815.430: [GC (Allocation Failure) [PSYoungGen: 139520K->1216K(138240K)] 647819K->509595K(662528K), 0.0528319 secs] [Times: user=0.18 sys=0.00, real=0.06 secs]
2018-08-17T11:03:54.326+0000: 6867.416: [GC (Allocation Failure) [PSYoungGen: 137920K->1568K(137216K)] 646299K->510027K(661504K), 0.0575013 secs] [Times: user=0.42 sys=0.00, real=0.06 secs]
2018-08-17T11:05:05.328+0000: 6938.418: [GC (Allocation Failure) [PSYoungGen: 136736K->1504K(135168K)] 645195K->510035K(659456K), 0.0508062 secs] [Times: user=0.20 sys=0.00, real=0.05 secs]
2018-08-17T11:06:14.598+0000: 7007.689: [GC (Allocation Failure) [PSYoungGen: 135136K->1312K(133632K)] 643667K->509963K(657920K), 0.0576190 secs] [Times: 

access_log.2018-08-17

10.20.50.157 675x9216x1 orhan.yener [17/Aug/2018:11:15:09 +0000] "GET /rest/zephyr/latest/execution/jobProgress/0001534497360678-246e96917d30-0001?type=reindex_job_progress&_=1534504511484 HTTP/1.1" 200 174 14 "http://test.kron.com.tr:8085/secure/admin/ZephyrGeneralConfiguration!default.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36" "1yizmfn"
10.20.50.157 675x9217x1 orhan.yener [17/Aug/2018:11:15:10 +0000] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 40 3 "http://test.kron.com.tr:8085/secure/admin/ZephyrGeneralConfiguration!default.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36" "1yizmfn"
10.20.50.157 675x9218x1 orhan.yener [17/Aug/2018:11:15:10 +0000] "GET /rest/zephyr/latest/execution/jobProgress/0001534497360678-246e96917d30-0001?type=reindex_job_progress&_=1534504512485 HTTP/1.1" 200 174 14 "http://test.kron.com.tr:8085/secure/admin/ZephyrGeneralConfiguration!default.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36" "1yizmfn"
10.20.50.157 675x9219x1 orhan.yener [17/Aug/2018:11:15:11 +0000] "GET /rest/zephyr/latest/execution/jobProgress/0001534497360678-246e96917d30-0001?type=reindex_job_progress&_=1534504513485 HTTP/1.1" 200 174 13 "http://test.kron.com.tr:8085/secure/admin/ZephyrGeneralConfiguration!default.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36" "1yizmfn"
10.20.50.157 675x9220x1 orhan.yener [17/Aug/2018:11:15:12 +0000] "GET /rest/zephyr/latest/execution/jobProgress/0001534497360678-246e96917d30-0001?type=reindex_job_progress&_=1534504514484 HTTP/1.1" 200 174 13 "http://test.kron.com.tr:8085/secure/admin/ZephyrGeneralConfiguration!default.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36" "1yizmfn"
10.20.50.157 675x9221x1 orhan.yener [17/Aug/2018:11:15:13 +0000] "GET /rest/zephyr/latest/execution/jobProgress/0001534497360678-246e96917d30-0001?type=reindex_job_progress&_=1534504515483 HTTP/1.1" 200 174 14 "http://test.kron.com.tr:8085/secure/admin/ZephyrGeneralConfiguration!default.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36" "1yizmfn"
10.20.50.157 675x9222x1 orhan.yener [17/Aug/2018:11:15:14 +0000] "GET /rest/zephyr/latest/execution/jobProgress/0001534497360678-246e96917d30-0001?type=reindex_job_progress&_=1534504516483 HTTP/1.1" 200 174 12 "http://test.kron.com.tr:8085/secure/admin/ZephyrGeneralConfiguration!default.jspa" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36" "1yizmfn"
^C

[Fraser Colmer [Zephyr]]

@orhanyener,

Thank you for asking your question on the Atlassian Community. 

Please see the link below to have direct correspondence with our teams support staff. They will be able to answer any technical questions you may have.

https://www.getzephyr.com/support (submit a ticket) 

Thank you and hope this helps,

Team Zephyr

[sergey_green]

Same here, except with confluence ... God knows what it means;

{"status-code":500,"stack-trace":"java.lang.NullPointerException\n\tat com.atlassian.confluence.labels.SpaceLabelManagerImpl.buildTeamLabel(SpaceLabelManagerImpl.java:99)\n\tat ......