Error when trying to log time on a task "The timesheet status must be open for the period"

[Mboiteux]

Hello,

I just created a project in Ijra. I created a task also.

When I try to log time on the task for today's date it is OK.

When I try to log time on the task for last week the error message is raised: "The timesheet status must be open for the period"

I guess I must setup somewhere a "start date" for the project but I can't find where.

Can anybody help me please ?

Marc

[Alexey Matveev · Accepted solution]

I guess you use the Tempo Timesheets plugin. There is a function to close a period. I guess the last week is closed. You have to open it. You can find more info here:

https://tempoplugin.jira.com/wiki/spaces/TEMPO/pages/172785889/Period+management

[Mboiteux]

Hello Alexey,

Thank you for your message. Yes a'm using Tempo plugin.

In tempo settings / Period management All period are open to ALL.

[Alexey Matveev]

Have a look also at timesheet approval process. If your timesheet is approved or on approval, you also can not log time for the period.

https://tempoplugin.jira.com/wiki/spaces/TEMPO/pages/172785784/Timesheet+Approval+Process

[Mboiteux]

Thanks again Alexey.

Yes there is an approval pending on this timesheet.
I'm my Timesheet revisor so I tried to appove my timesheet but it did not work. I tried to refuse also but the timesheet status remains "waiting for approval"

[Alexey Matveev]

It is strange. Kindly look in the log (atlassian-jira.log) for more info

[Mboiteux]

I'm using cloud version. Is the log available in this case ?

I looked at /auditing/view and noo event is registred when I try to refuse the timesheet submitted.

Can't find a log in tempo menu. :/

[Alexey Matveev]

That is right. Then I am not sure, why it is not workign. Maybe you can ask Tempo support

[Mboiteux]

Hello,

This is the answer of tempo support:

"To prevent data inaccuracies and ensure accurate reporting, users with Approve Timesheets permission can no longer approve their own timesheets. You can add a new approver by granting them the Approve Timesheet permission for your team or create a new team with another approver to limit exposure."

I asked if this limit can be disabled by a parameter somewhere. If not I will give up approvals.

Marc
 

[Alexey Matveev]

Thank you for the update

[Mboiteux]

Last update with the answer of tempo support:

"Currently there's no configuration to allow or not users to approve their own timesheets. "

Thanks a lot for you help Alexey.

Marc

[Mboiteux]

I modify my post.

When I try to log time on ANY task (even on another project) for last week the error message is raised.

When I try to log time on ANY task (even on another project) for today it no error appears.

I must have broken somethink. :/

[Alexey Matveev]

I guess you use the Tempo Timesheets plugin. There is a function to close a period. I guess the last week is closed. You have to open it. You can find more info here:

https://tempoplugin.jira.com/wiki/spaces/TEMPO/pages/172785889/Period+management