Error while CSV Import

[Yogesh Mude]

We have a business project called XYZ  and we have a .CSV file which contains data, we want this data to be import into the XYZ project.

We tried a lot whenever importing the data to the project we are getting the below error.

Error importing issue [externalId='autoid-5919845408842923516', summary='"ITSM Integration"'

Anyhelp will be appreciated.

[Tarun Sapra]

Hello @Yogesh Mude

An easy way I use to troubleshoot such scenarios is that I try to import a single row of the CSV with limited columns (summary, description etc) basically system fields and then slowly add columns for custom fields. This way while importing you should be able to import CSV with system fields but once you start adding columns for custom fields then you can find the exact root cause of the problem.

[Yogesh Mude]

Hi @Tarun Sapra

Thanks for the valuable suggestions.

will do this and find the root cause.

[Tarun Sapra]

Hello @Yogesh Mude

Is the issue still present or has it been fixed.

[Deleted user]

Hi Yogesh,

There should be a link to a log, check it. Sometimes, an expired add-on can cause this error

[Yogesh Mude]

HI @[deleted]

Thanks for the response.

Actually, I used same CSV file and imported into a test project, its working fine.

but when I was importing in a different project then gives me the error for summary field. 

[Deleted user]

The problem is not in the Summary field, it tells you which is the Summary in the CSV's row which couldn't be updated. Check your mandatory field in that other project and also the log