Error with migration assistant - Attachments

[Pascal Tricard]

Hello,

When migrating a project with attachments, the import terminates with an error. It works for a project without attachments.

And I get the following screen, with 

<Error>

<Code>AccessDenied</Code>

<Message>No AWSAccessKey was presented.</Message>

<RequestId>2XJ3SN1AKT7NQQZX</RequestId>

 <HostId>mqaN0+Yq6A3iz8oB2gtuzDDuGv1xyvOkyglYB2256qmOIPPKY1OwGgovug+8XgpMHSTpLlszgqk=</HostId>

</Error>

Somes Ideas ?

Thank you

Pascal

[Dan Breyen]

Hi Pascal.  Are you migrating to the cloud? I don't see the specifics about your migration as well as the attachments to get more detailed info. I know there are few issues with attachments out at jira.atlassian.com for the cloud as well as with a server migration.  

When I was migrating from server to cloud I used support quite often for issues.  They have a separate category for migration issues, you might want to try that if you can't find any known issues on Atlassian's jira site.

Hope that helps.

[Pascal Tricard]

Hi Dan,
Yes, we're trying to migrate to the cloud.
I'll also take a look at the know issues

Thanks

Pascal

[Kian Stack Mumo Systems]

@Pascal Tricard, 

Is your Jira behind a firewall?

Thanks,

Kian

[Pascal Tricard]

Hi Kian,
Yes, we are behind a firewall

Pascal

[Kian Stack Mumo Systems]

Sometimes JCMA can fail if your system cannot communicate with certain cloud domains - https://confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html.

[Pascal Tricard]

Thanks, we'd normally already allowed these URLs, but maybe one is missing, I'll check.
Pascal

[Pascal Tricard]

This is not due to a missing authorization; the error also occurs on a workstation outside the firewall, using the same URL.