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Exalate Plugin not be enabled after JIRA restart

GG
GG
Contributor
February 24, 2021

Hi,

Exalate Plugin not be enabled after JIRA restart:

11.png12.png13.png

 

What is the resolution to solve this problem?

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2 answers

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Matthias Gaiser _K15t_
Matthias Gaiser _K15t_
Community Champion
February 24, 2021

Hi @GG ,

I'd recommend getting in touch with the Exalate support via support@exalate.com.

They should be able to help you.

Cheers,
Matthias.

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GG
GG
Contributor
February 25, 2021

Thank you. I submitted the ticket but I have not received a reply yet.

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
Community Champion
February 24, 2021

Hi! 

Any info in the application logs? 

Also, could you try to reinstall?

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GG
GG
Contributor
February 24, 2021

I could not find more information.

I can not.

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GG
GG
Contributor
February 24, 2021

I could uninstall  it now.

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