Export "Couldn't retrieve data"

[Scott Fauerbach]

I'm trying to export all issues. I'm on a cloud free tier if that matters. I get 

Couldn't retrieve data
Click to retry

[John Funk]

Hi Scott - Welcome to the Atlassian Community!

At what point do you get the error? 

[Daniel Longhi]

Same issue for me. Unable to export data as of today, looks like a bug.

[Tricia.Kelly]

Same issue for me - get error directly following clicking "Export Issues" from list view.  Offers click to retry option, which when clicked renders same error. 

[John Funk]

That's really strange - I am not getting any error. Either in paid or free instance. 

[Alexandrea Niell]

Same with us. We are on a paid plan and are getting this error when trying to export:

[Julie Laufer]

Same issue here 

[Sophia O_Hara]

We're also getting this error on the paid plan.

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[John Funk]

Have y'all submitted support tickets yet? 

https://support.atlassian.com/contact/#/

[John Day]

Er, no. Will do. Thank you

[Alexandrea Niell]

I have. Thanks!

[Daniel Longhi]

Dammit, i thought this forum was to fix the issue. I will also do the same.

[John Funk]

UPDATE! Okay, I see where it is happening now, based on the images you have posted above. You are getting the error from the Issues view inside of the project. This is definitely a bug and should be reported. 

However, you can click on the Search box in the top nav bar in the upper right. 

Then click on Advanced Issue Search

Enter your query there and you should be able to export from that view. 

[John Day]

Logged issue now. 

[John Funk]

Thanks for doing that @John Day !

[Ange Spring]

@John Day, what's the ticket number- can I follow it?  I'd love to know when this will be resolved.  I'm also seeing the issue. 

[Jacob Doege]

I am also seeing this same issue on the paid plan

[John Day]

Ticket number: PCS-106245

Hi John!

I'm Andre from Cloud Support Team, and I will help you with this issue. The error you shared is caused by an active incident, but you can rest assured that our team is already working on a fix

[John Day]

Ok, its fixed now

[John Funk]

[Andy Heinzer]

Sorry for the inconvenience, there was an incident yesterday that affected some Jira sites from being unable to export issues.  This has been fixed about 15 hours ago.

[Julie Laufer]

As a work around, I was able to export this by clicking on 'Go to Advanced Search'. Hope this helps. 

[John Funk]

Yep - just realized they were in a different spot than me.  :-)

[John Day]

We are also on the paid plan, and have the same issue