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Export to excel does not work

Karel Haruda May 29, 2025

I am trying to export my issues to Excel 
obrázek_2025-05-29_115102189.png

And only getting error 

 

obrázek_2025-05-29_115143153.png

 

 

 

4 answers

0 votes
Karel Haruda June 12, 2025

I didn't make any changes and suddenly it works today :)

 

obrázek_2025-06-12_114135180.png

Karel Haruda June 25, 2025

So today, out of nowhere, export suddenly doesn't work again.. 

 

obrázek_2025-06-25_094101652.png

0 votes
Karel Haruda May 29, 2025

Yes and I have enabled everything. I have tried desktop excel, and excel online for office 365 which we have, but the result is the same.
After I enabled access to my google account the export to google spreadsheet looks like this

obrázek_2025-05-29_121750641.png

CSV export works but I would rather export directly to Excel

MobilityStream
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May 29, 2025

Hi @Karel Haruda ,

 

If you are using Excel Online from the Atlassian Marketplace, we can certainly help you with this. Possibly a permission problem that seems to impact other apps as well. Please contact us at support@mobilitystream.com. Once we figure out the problem, this should then work with other apps as well.

 

Kind regards,

The Mobility Team

0 votes
Julia Watson-Clarke
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May 29, 2025

Hi Karel,

Does the prompt to allow Jira Cloud access appear when you try to use the Excel app option?

 

JSM7.pngJSM6.png

 

Alternatively, you could try exporting the filtered issues to an Excel CSV file:

JSM5.png

0 votes
Karel Haruda May 29, 2025

Exporting to google spreadsheet ends with 

 

obrázek_2025-05-29_115702301.png

It is terrible !!!

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