External comments of Jira software users in Jira services desk

[groowie]

How can a jira software users comment Externally and not just internally in a Jira services desk Issue?  I'm looking in the community and  I can't find a concrete answer of how can I  do this.

I've given all the access to the users of Jira software in the Jira Services project and still the can just comment internally.

Sorry for my english

Hope that someone can help me .

[Steven F Behnke]

It is literally not possible. They must be an agent to comment Publicly.

[groowie]

That's so sad! 

Hey thank you so much for the answer