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Fatal error during import

Clément Chevalier June 14, 2019

Hello,

I imported some tickets with a CSV file. When I click on Validate, I have no error and no warning, all my 36 issues are in green.

But when I begin the import, I got a message "Fatal error during import".

Here is the log detail :

log detail.PNGThank you for your help!

1 answer

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Mirek
Community Champion
June 14, 2019

Are those issues actually created, or this error end the import? 

If not maybe you can check your project configuration - for example verify your workflow for any validators or any conditions that might prevent from creating a ticket in the specific project.

Error is showing after information about issue types.. You can also check your issue types - Do you have Story issue type? Maybe you can define default issue type too..

Clément Chevalier June 14, 2019

Thank you for your answer.

Well, I find the answer with your words! I created a mandatory custom field before, and I forgot to put it in my CSV. 

Now it work, thank you for your time.

Like Mirek likes this
chim.ilag@mynt.xyz
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February 17, 2020

hi Clement, may i know what is the solution you did for this?

same on your end i encountered fatal error

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