Field requirment based on condition of resolution

[Deleted user]

Hey there,

I'm having trouble figuring out how to make a field required UNLESS the resolution of a ticket is set as "Fixed" or "Cannot Reproduce"

Is this done in Custom fields? Screens? Workflow? Somewhere else? All of the above?

btw im on cloud

[Cody Stevens]

Hey @[deleted] 

It depends on where you are trying to achieve this. If you want to achieve this in the edit or view screens, you would need an add on like ScriptRunner

If you are trying to do this on a transition screen, you can use workflow validators/conditions and you should be able to do this out of the box. If not you could use Jira Miscellaneous Workflow Extension which would give you more options over what you can do in conditions, validators and post functions. 

[Cody Stevens]

Hey @[deleted] 

It looks like you voted for my solution. If this resolved your question, could you mark it as the accepted answer? It lets other users in the community know that this is not only resolved but what resolved it. 

Thanks!

[Deleted user]

Hey there Cody, 
I upvoted for pointing me in the right direction. Thanks!

I would need this to happen in the transition into "Closed" or "Done"
I looked into validators and conditions within the transition, but couldn't find something that does what i'm trying to do... unless I'm misunderstanding the validator list

Pre req: field x is required
Trying to solve: Don't require field X if resolution = B,C, or D