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Fields not showing on my create screen

Hoc
Contributor
August 23, 2021

Hello,

 

I created a screen for creation of a ticket with some custom fields but when I create a new ticket I don't see these fields?

 

You can see I've set the fields on my screen and its assigned to the issuetypes. When I created a story you can see that the custom fields aren't showing.

Snip20210824_264.pngSnip20210824_265.pngSnip20210824_266.png

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Jacob Vu
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August 23, 2021

Hi @Hoc,

If you're a project admin, when you create a new issue type, you should be able to see the "Configure Fields" button like the below image:

Screen Shot 2021-08-23 at 5.46.49 PM.png

Click that and a window should pop up and show all of the fields that you can add to the ticket. Your custom fields should be there and un-checked. Check them and they should appear on tickets that you have.

Hope that helps.

Jacob @ NorthTEK Consulting Inc.

Hoc
Contributor
August 23, 2021

Hey @Jacob Vu 

Once I add the fields that I want to be visible does that show for all users?

 

Thanks!

Jacob Vu
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 23, 2021

Hi @Hoc

All users should be able to see it, yes.

Jacob @ NorthTEK Consulting

Like Hoc likes this

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