Fiil in fields via email

[Douglas Oliveira]

Hello,

I configured jira to always create an item when it receives an email, but I would like some fields to be filled in when the email arrives, for example: Issue type, Due date, Start date...

How do I do that?

[Jack Brickey · Accepted solution]

Email is not a good option for completing fields. However, one option to consider is using Automation and parsing the body of the email. Obviously this demands that the body is reliable which is rarely the case unless the email comes from SW-systems.

[Douglas Oliveira]

@Jack Brickey , Thanks for the feedback

The email would come from another platform, with a format defined by me, I can leave the email body predefined with the information that jira needs but I don't know how to make the email body to fill the jira fields.

[Jack Brickey]

Here is an example of where I inspect the comment and take an action. You can similarly inspect the description and then use smart values to update fields. You can find the details on automation at support.atlassian.com just search for “automation smart values”.

[Douglas Oliveira]

Thanks @Jack Brickey ,

I thought about writing in body of e-mail and the jira recognize the information, and fill the fields of the issue.

Now the other software send a e-mail for the Jira, and Jira create a issue.

I want program the body of e-mail for Jira receive the information and fill some fields of the issue, this is possible?

Or I reale have to do a rule for this? if the case what the trigger?

[Jack Brickey]

There are other solutions via add-ons but OOTB automation is the only means. The trigger is issue created in your case and one condition is that it came in via email and then inspect description.

[Douglas Oliveira]

I will reformulated my question, I need to understand, what a code I can use in the body of the email for fill some fields I want?