Find all the tickets wherein the most recent comment is 3 days old

[abhishek burse]

I need to ping(on teams) all the users involved in the all the ticket wherein the most recent comment is 3 days old. How should I do it?

[Fabio Racobaldo _Catworkx_]

Hi @abhishek burse  and welcome,

there is not a specific comment date on the ticket that you can use in your JQL. Please take a look to the follwoing thread https://community.atlassian.com/t5/Jira-Software-questions/Query-for-Last-Comment/qaq-p/1814521

Hope this helps,

Fabio

[abhishek burse]

Hi @Fabio Racobaldo _Catworkx_ Thanks for the reply. I am actually new to JIRA, do we need to purchase JQL Search Extensions for Jira - the JQL extensions for running these kind of queries?

[Fabio Racobaldo _Catworkx_]

Hey @abhishek burse , yes if you want to use that specific JQL function. Otherwise you should create a new date field, manage it through an automation in order to update it each time issue is commented and the use that field in your JQL.

[abhishek burse]

okay. thanks a lot for your reply @Fabio Racobaldo _Catworkx_ . Basically I need to detect tickets wherein there in no comment for x number of days and then send a Chat (MS Teams) notification to the people involved in a ticket in case of absence of comments during a given period of time based on its urgency/criticality.  Can you please suggest a way to implement the same.

Right now I dont think my organisation has subscribed to  JQL Search Extensions.

Thanks in advance.