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Firefox Status Change Popup Not Opening

efultz August 4, 2025

My Firefox is not putting up the popup dialog when moving a Jira ticket from one status to another.  I have checked my popup blocker.  This works in Chrome - just an issue for my Firefox.

1 answer

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Guest Blogger
Banned
August 4, 2025

Hi,
This issue might be related to Firefox’s strict privacy or tracking protection settings.

Here are a few things you can try:

In Firefox, go to Settings > Privacy & Security, and try turning off Enhanced Tracking Protection for your Jira site.

Make sure pop-ups are allowed specifically for the Jira domain (even if general pop-ups are allowed).

Try running Firefox in Troubleshoot Mode (Help > Troubleshoot Mode) to check if any extension is blocking the popup.

Also, check if any script-blocking or ad-blocking extension might be interfering.

Since it works in Chrome, it's most likely a Firefox-specific setting or extension issue.

efultz August 4, 2025

this started today - was not an issue Friday

I will review what you suggested to see if it helps

efultz August 4, 2025

none worked - even in trouble shoot move still failed to open the dialog but while the dialog fails to open the "spinner" is spinning showing something is happening

efultz August 6, 2025

is anyone with Atlassian able to assist?  This started over the weekend and I did not make any changes to my environment

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