Fix Version Field seems to have condensed and is not clickable

[Yezdi J Khareghat]

Hi Fellow Jira Users,

All of a sudden today when I went in to create a new JIRA Issue, I have noticed that for the field "Fix Versions" the field height has substantially reduced, and as such I cannot click on the drop down to select the various options under ""Fix Versions" that I could do previously.

Given its a mandatory field and I cant select anything in the field I am stuck.

Any help in resolving this would be appreciated please.

[G subramanyam · Accepted solution]

Hi @Yezdi J Khareghat welcome to the Atlassian community.

Please be informed that Atlassian team has resolved this "Fix version field" issue 45 mins from writing this post.

Please follow this link to see the incident resolution. You may bookmark to check the Jira instances status every day: Jira software status 

[John Funk]

Hi @Yezdi J Khareghat  - There is an ongoing problem reported by Atlassian Support. You can follow it here:

https://jira-software.status.atlassian.com/incidents/tf7tgjw116fx

[Andrei_Muntianu]

Hi,

We are experiencing the same bug. 

The last time we made any changes to Jira was more than 6 months ago.

For the time being , the "fix" is to edit the HTML code and delete the "hidden" class so at least we can select a version.

BR. Andrei.

[Prashant Sultania]

Hello @Yezdi J Khareghat 

Welcome to the Atlassian Community !!

There could be two reasons: 

Reason 1: It could be the issue because of browser cache, so I will suggest you clear the browser cache then try if the issue resolves for you.

Reason 2: "Fix Version" field may be removed from the field scheme and you may need to contact Jira Administrator for the same.

Let me know in case of any further help.



Thanks,
Prashant Sultania

Note: Upvote, Like or Accept Answer if it resolves your query

[Yezdi J Khareghat]

Hi Prashant,

I cleared my cache (on Chrome) but that hasn't helped.

I even tried running this from edge, but its still the same issue....

I am admin on JIRA, and I know the field hasn't changed....

I even tried to remove and then add the field again, but its still the same.

Any other suggestions??

[Prashant Sultania]

Hello @Yezdi J Khareghat 

As @G subramanyam mentioned there was an issue due to which you were facing an issue. 

Hope the issue was resolved for you as well.

Let me know in case of any further help.



Thanks,
Prashant Sultania

Note: Upvote, Like or Accept Answer if it resolves your query