Gadgets Show up Blank when Adding to Dashboard

[alexandra_martin]

I'm seeing that when I attempt to add gadgets to a dashboard, certain ones (such as sprint burndown) show up blank and are not configurable  - I can only delete them.

Additionally, when clicking to add gadgets, the pop-up module shows that some gadgets have failed to load – when i click to reload or try again, I get the same error message. 

Has anyone seen this before? Is there something that would cause these to be unavailable?

[Sudarshan · Accepted solution]

Hello @alexandra_martin 

I have not experienced this.
But I suspect the network. (but this is a low suspect)

Because, when you want to add the gadgets, not all gets loaded, things start to load only after you click the load all gadgets.

I suggest, can you observe what is happening in the F12 console when you get the error, that should help widen the analysis.

[alexandra_martin]

Thanks for the response, @Sudarshan ! Do you think it would be an issue w/ the network given that our entire company is seeing/experiencing this?

Either way, I checked the console upon adding the gadget, it coming up blank and then doing a hard refresh of the page.

The only error in the console I see is: Could not establish connection. Receiving end does not exist.

[Sudarshan]

ahh ok,
Since your entire company is facing this issue, and based on the msg you get in the console, I suspect the below (they are not solutions)

1. I found a similar one https://jira.atlassian.com/browse/JSWSERVER-16791 except that the console msg is different.

2. try to check with a different browser (like IE, Firefox)

3. What is your Jira Version  - i use Jira v8.5.5 and we have not faced this issue, but read some users have faced in my version.

4. Finally -- Do a browser cache clear :) (this could work)

Since it occurs to the entire org, contact your Jira Server Admin and discuss if a Maintenance and cache clean up could be helpful or ask when was the last one done.

[alexandra_martin]

Thanks again, @Sudarshan ! 

We're on 8.5.5 as well and I appreciate you linking me to the above issue. I did try w/ a different browser (both Safari & FF), but seem to still have the issue even after clearing out the browser cache.

I'll give this feedback to our admin, however, and report back here if things change. 

[alexandra_martin]

Just to update and close out this thread -- we did a reboot, which seemed to resolve our gadget issues. Thanks again for the assistance here!

[Sudarshan]

ahh that is a classic trick.!
Happy that it worked.!